Testimonials

We are really impressed with Melbec and your most-excellent client feedback. We do not wish to waste money but for us this is a massive learning process only validated after seeing your test reports to then decide what next needs actioning.

We have been really impressed with your communication concerning all the issues we have had recently, it really helps with the planning from our side, so thank you.

Thank you so much. And as always, I find sessions with Melbec extremely helpful.

We started using Melbec after experiencing many delays with other companies and we couldn’t be happier with the service they provide. All the staff are very friendly and helpful and always exceed our expectations. All test results have been back on time as advised which helps maintain good relationships with our own customers.

Thanks to your team for all their hard work to ensure accurate and validated results.

I would like to say massive thank you for all Melbec team. Thank you for support, patience, and kindness.

I would like to take this opportunity to say many thanks to you, and all those involved from your team, for getting the validation study underway. We really do appreciate all your support and patience during the last few months. We’re looking forward to catching up with in the new year.

You still have that small company ethic and familiarity with us as a customer. It's easy to work with you.

Since starting to work directly with Melbec, I have been impressed with the commitment and service provided. Nothing has been too much, and I have been made to feel that my samples are high priority.

Excellent service, always runs smoothly. The addition of vegan testing has been particularly welcomed by our clients.

Always a pleasure to deal. Very helpful

Melbec are always a pleasure to work with. I always receive very quick responses on technical information, testing requests and testing updates. One of the best customer service from a test lab that I have ever dealt with and everyone I have dealt with has always been very accommodating and knowledgeable. Look forward to working with you in future.

We are very happy with the service provided by Melbec and it was great to meet you in person when you came to visit us recently. I wish we could send more of the work we need your way, because the service you offer is definitely better than the other labs we work with!

Excellent customer service, prompt replies. No improvement needed.

The team is very helpful and I have had some good calls with them and some more to refer back to it with questions.

A really helpful company to do business with, excellent service, look forward to working with you next year.

I only started using Melbec this year and have found all the staff to be friendly, professional and above all, patient with my sometimes silly questions. If I had more suppliers like Melbec I'd be a very happy man. Thank you all and Merry Christmas.

Brilliant team , with great leadership. Always happy to help. Always responsive to queries, fantastic knowledge of the services provided. Always accommodate any urgent testing required. Massive thank you to all at Melbec for your hard work and support.

Keep up the good work, thanks.

In our opinion, the current service and lead times for testing work really well for us, and we are delighted with the current service as a business. No matter what would our request is either a visit to Melbec for training purposes, an urgent mid-testing update, or a quick call to discuss results, it never has been an issue.

Great service!!

Service is always delivered on time in a friendly manner. I always feel comfortable approaching with questions regarding testing. They are now are go to lab for our testing.

Brilliant company. Perfect to deal with.

Great service!

Melbec have gone above and beyond to support our business needs.

We are very happy with your service. Melbec has always been very helpful with our queries.

I find the service you provide very well arranged.

We wanted to thank you personally ever so much for all of the support you have given us, your experience, guidance and support has been very much appreciated. Your communication is always so prompt, and dedicated willingness to help us has not gone a miss.

It has been a pleasure working with your team. Let's hope for many more years! Merry Christmas!

We value Melbec's technical expertise and support highly; particularly with investigations of out of specification results with our (challenging) product.

Thank you very much for the fast testing of the sample, I greatly appreciate all Melbec’s help.

Thank you so much for such a quick turnaround.

I want to thank you for being so great with explaining everything to me and making the process pain free! Very happy!

Melbec has always been a pleasure to work with so it is an easy choice!

Many thanks for generating these reports so quickly. I shared the results early this morning with the Australian team, who were amazed by the rapid turnaround in testing.

The best way Melbec could help is to continue the fine service you provide.

We are a company that are relatively new to microbiology and the testing of biocides. Fortunately, Melbec microbiology have been patient, helpful, supportive and willing to help with educating our team and facilitating the development of our product strategy which has proved invaluable. Furthermore, when we engage with potential customers and other professional organisations in this field the fact that Melbec have done our tests carries great weight and engenders confidence. Finally, and perhaps most importantly the Melbec team are responsive, helpful and just great to work with

Melbec have been an excellent partner on our journey from brand owner to third party manufacturer, ensuring we create products tested to the highest standards. Thank you for your continuous support

A really helpful team. A very professional and competitively priced service which comes highly recommended

Melbec provide a great all round microbiological service and have a very knowledgeable team. We always receive micro results and answers to queries promptly

Melbec offers a really great microbiology laboratory service, it’s an efficient lab with sensible turn round times. Since Dawn started the business, I have used their services for both routine Quality Control and R&D projects. We regard them as an extension of our own laboratory team, they are always ready to talk through problems rather than giving a simple pass/fail result.

Our experience with Melbec is very positive - they are a very professional test house, that offer fair advice and take the time to talk through results. Their high standard service was especially valuable to us during the pandemic, where Melbec helped guide us through the biocide and cosmetic microbial test requirements for hand hygiene products, fast-tracking the testing and explaining what these results mean. This helped us get our product to market fast. In our experience Melbec are a very approachable team and always happy to help.

We are extremely happy with Melbec and our continued working relationship. In fact I would say that without doubt that Melbec are by far the best test house and people we have ever worked with.

Melbec Microbiology in two words – Professionalism and Excellence. That combined with a friendly, highly efficient and personalised service means you always get more than just a test.

Throughout the years that we have been using Melbec, we have received an exemplary service with excellent communications and support from all members of staff. It has been our experience for test results to be issued in a professional and timely fashion on all the types of tests that we use. They have been, and will remain, our primary choice for much of our testing

All the team at Melbec have supported us with excellent professional service. Quick response times and clear communication is exactly what we need from our partners!

Melbec always provide an excellent service. They have good in-depth microbiological knowledge and offer helpful advice. Results and reports are always on time and queries are dealt with in a professional friendly manner. You are all Stars!

Melbec Microbiology are a great company to work with. The staff and friendly and very helpful. All queries are dealt with in a timely manner and results are always delivered on time. I would highly recommend Melbec’s services

Melbec’s friendly and honest approach makes it feel like they are a department of our own business!

We have had an excellent working relationship with Melbec for a number of years. They provide a complete service to support our manufacture of cosmetic, detergent and biocidal products. I would have no hesitation in recommending their services and expertise.