Testimonials

Thank you for the report. Very quick turnaround, we’re very happy with that!

We want to thank you for the quick turnaround time with our report. We also want to mention what an absolute pleasure it is to work with you. If more companies had your work ethic, friendly mannerisms and actual valid answers to questions... what a different world it would be! We appreciated your professionalism and look forward to our next report!

Melbec's services are truly seamless — it's an absolute pleasure working with them. Their efficiency is outstanding, which makes our job much less stressful. They're always flexible and happy to offer advice when needed. We look forward to continuing our partnership and growing our business together.

Today, as a team, we took time out of the office to visit Melbec Microbiology Ltd and attend training on Practical Cosmetic Microbiology. Thank you for your time today and most importantly for sharing your knowledge and experience. It was great to visit the site, understand more about Melbec’s capabilities and to take away with us some invaluable knowledge that we can now put into practice.

Truly amazing team. Heartfelt thanks.

I just wanted to send another BIG THANKYOU for being so supportive and creative on our journey. Your input has been and continues to be invaluable. Your knowledge on what tests can and can’t be done, how useful they would or wouldn’t be, and your extensive knowledge around viruses just can’t be beaten! It really does make this journey so much easier but also very exciting for the road ahead.

The report looks great. Thank you so much for your hard work on this study we really appreciate it!

We are always happy with the service provided by Melbec, and everyone is always happy to help.

We absolutely love working with Melbec! The tests reports are always perfectly detailed and sent on time.

Melbec is an amazing company, providing fantastic service and brilliant knowledge. Also love the ethos of the company.

Very satisfied with the service we receive and as they say if it's not broke don't fix it!

Always happy to help give advice etc., very quick to respond to email enquiries. Have used Melbec for our testing for years and always been happy with the service they provide.

Melbec have always been a great partner and help support our business needs.

Lovely company to deal with, always very helpful and speedy turnaround of work requests.

Melbec are consistently providing excellent communication, addressing individual requests or specific needs promptly and efficiently. Their unwavering support and helpfulness are invaluable.

We are as a business happy with the service you are currently providing. Reports are always on time, no delays in testing and even frequent updates on samples requested.

Melbec have been very supportive, responsive and accommodating of our needs.

Last year was a very strange learning curve, but the biggest help was your team. I say you learn 10 times more from your mistakes than you do your success. So as we knew we would make mistakes, I am very glad we chose you.

Thank you very much for yesterday's training. The feedback from the team was great. Very beneficial to us. Thank you

I just wanted to say thank you everyone involved in delivering the training last week on behalf of all of us that attended. It’s particularly insightful hearing the issues you come across as a testing laboratory as well as seeing testing first hand, it really does offer context we’re unable to appreciate from the test reports alone.

Speaking as a customer, this is not all they provide; a great wealth of experience and know-how. If you need someone skilled in modifying a standard test or to help you understand a product's capabilities, these are the best I have found in Europe!

We’ve been really pleased with the service so far you’ll be pleased to hear. The Regulatory Admin team have been super helpful on a number of queries and we’ve been happy with the attention to detail on things being picked up.

A big thank you to you all for your help and support throughout this year.

You are such a good company to work with, thank you.

Today, as a team, we took time out of the office to visit Melbec Microbiology Ltd and attend training on Practical Cosmetic Microbiology. Thank you Melbec team for your time today and most importantly for sharing your knowledge and experience. It was great to visit the site, understand more about Melbec’s capabilities and to take away with us some invaluable knowledge that we can now put into practice.

It's been great working with you this year - thank you for all the results and attention to detail.

The team are enjoying the transition to Melbec. We appreciate the prompt communication and support from your team.

Thank you to the Regulatory team for the great work as always, very much appreciated.

It was lovely working with your team. 

We would like to thank you for everything you do for us. You are always willing to help and go far beyond what you have to do. It is a real pleasure to work with you.

It was a wonderful insight for us all to understand more about microbiome claims and the testing that is available.

Just wanted to say how thankful I am for all the support you have given me and my team over the last 4 years, I am truly grateful for the guidance, advice and extended hand you have given. It will not be forgotten.

We are really impressed with Melbec and your most-excellent client feedback. We do not wish to waste money but for us this is a massive learning process only validated after seeing your test reports to then decide what next needs actioning. 

Thank you for your visit yesterday, with a great training session regarding understanding results and reports, personally, I found it helpful and had good feedback from the Quality Team as well.

I am perfectly satisfied. It was a pleasure working with you and the whole rest of the team!

Thank you for updating these so quickly. Really happy with the service Melbec provides! 😊

A big THANK YOU for getting the samples on test, getting back to us so promptly on the results and taking the time to summarise everything and give your valued opinions.

Thank you ever so much for letting me know and for your quick response, I really appreciate it.

Thank you so much for the results, and executing everything so promptly. You’re amazing!

Really appreciate you looking into this for me, its great customer service!

I really appreciate the work you have put in to matching our needs.

We have been really impressed with your communication concerning all the issues we have had recently, it really helps with the planning from our side, so thank you.

Thank you so much. And as always, I find sessions with Melbec extremely helpful.

We started using Melbec after experiencing many delays with other companies and we couldn’t be happier with the service they provide. All the staff are very friendly and helpful and always exceed our expectations. All test results have been back on time as advised which helps maintain good relationships with our own customers.

Thanks to your team for all their hard work to ensure accurate and validated results.

I would like to say massive thank you for all Melbec team. Thank you for support, patience, and kindness.

I would like to take this opportunity to say many thanks to you, and all those involved from your team, for getting the validation study underway. We really do appreciate all your support and patience during the last few months. We’re looking forward to catching up with in the new year.

You still have that small company ethic and familiarity with us as a customer. It's easy to work with you.

Since starting to work directly with Melbec, I have been impressed with the commitment and service provided. Nothing has been too much, and I have been made to feel that my samples are high priority.

Excellent service, always runs smoothly. The addition of vegan testing has been particularly welcomed by our clients.

Always a pleasure to deal. Very helpful

Melbec are always a pleasure to work with. I always receive very quick responses on technical information, testing requests and testing updates. One of the best customer service from a test lab that I have ever dealt with and everyone I have dealt with has always been very accommodating and knowledgeable. Look forward to working with you in future.

We are very happy with the service provided by Melbec and it was great to meet you in person when you came to visit us recently. I wish we could send more of the work we need your way, because the service you offer is definitely better than the other labs we work with!

Excellent customer service, prompt replies. No improvement needed.

The team is very helpful and I have had some good calls with them and some more to refer back to it with questions.

A really helpful company to do business with, excellent service, look forward to working with you next year.

I only started using Melbec this year and have found all the staff to be friendly, professional and above all, patient with my sometimes silly questions. If I had more suppliers like Melbec I'd be a very happy man. Thank you all and Merry Christmas.

Brilliant team , with great leadership. Always happy to help. Always responsive to queries, fantastic knowledge of the services provided. Always accommodate any urgent testing required. Massive thank you to all at Melbec for your hard work and support.

Keep up the good work, thanks.

In our opinion, the current service and lead times for testing work really well for us, and we are delighted with the current service as a business. No matter what would our request is either a visit to Melbec for training purposes, an urgent mid-testing update, or a quick call to discuss results, it never has been an issue.

Great service!!

Service is always delivered on time in a friendly manner. I always feel comfortable approaching with questions regarding testing. They are now are go to lab for our testing.

Brilliant company. Perfect to deal with.

Great service!

Melbec have gone above and beyond to support our business needs.

We are very happy with your service. Melbec has always been very helpful with our queries.

I find the service you provide very well arranged.

We wanted to thank you personally ever so much for all of the support you have given us, your experience, guidance and support has been very much appreciated. Your communication is always so prompt, and dedicated willingness to help us has not gone a miss.

It has been a pleasure working with your team. Let's hope for many more years! Merry Christmas!

We value Melbec's technical expertise and support highly; particularly with investigations of out of specification results with our (challenging) product.

Thank you very much for the fast testing of the sample, I greatly appreciate all Melbec’s help.

Thank you so much for such a quick turnaround.

I want to thank you for being so great with explaining everything to me and making the process pain free! Very happy!

Melbec has always been a pleasure to work with so it is an easy choice!

Many thanks for generating these reports so quickly. I shared the results early this morning with the Australian team, who were amazed by the rapid turnaround in testing.

The best way Melbec could help is to continue the fine service you provide.

We are a company that are relatively new to microbiology and the testing of biocides. Fortunately, Melbec microbiology have been patient, helpful, supportive and willing to help with educating our team and facilitating the development of our product strategy which has proved invaluable. Furthermore, when we engage with potential customers and other professional organisations in this field the fact that Melbec have done our tests carries great weight and engenders confidence. Finally, and perhaps most importantly the Melbec team are responsive, helpful and just great to work with

Melbec have been an excellent partner on our journey from brand owner to third party manufacturer, ensuring we create products tested to the highest standards. Thank you for your continuous support

A really helpful team. A very professional and competitively priced service which comes highly recommended

Melbec provide a great all round microbiological service and have a very knowledgeable team. We always receive micro results and answers to queries promptly

Melbec offers a really great microbiology laboratory service, it’s an efficient lab with sensible turn round times. Since Dawn started the business, I have used their services for both routine Quality Control and R&D projects. We regard them as an extension of our own laboratory team, they are always ready to talk through problems rather than giving a simple pass/fail result.

Our experience with Melbec is very positive - they are a very professional test house, that offer fair advice and take the time to talk through results. Their high standard service was especially valuable to us during the pandemic, where Melbec helped guide us through the biocide and cosmetic microbial test requirements for hand hygiene products, fast-tracking the testing and explaining what these results mean. This helped us get our product to market fast. In our experience Melbec are a very approachable team and always happy to help.

We are extremely happy with Melbec and our continued working relationship. In fact I would say that without doubt that Melbec are by far the best test house and people we have ever worked with.

Melbec Microbiology in two words – Professionalism and Excellence. That combined with a friendly, highly efficient and personalised service means you always get more than just a test.

Throughout the years that we have been using Melbec, we have received an exemplary service with excellent communications and support from all members of staff. It has been our experience for test results to be issued in a professional and timely fashion on all the types of tests that we use. They have been, and will remain, our primary choice for much of our testing

All the team at Melbec have supported us with excellent professional service. Quick response times and clear communication is exactly what we need from our partners!

Melbec always provide an excellent service. They have good in-depth microbiological knowledge and offer helpful advice. Results and reports are always on time and queries are dealt with in a professional friendly manner. You are all Stars!

Melbec Microbiology are a great company to work with. The staff and friendly and very helpful. All queries are dealt with in a timely manner and results are always delivered on time. I would highly recommend Melbec’s services

Melbec’s friendly and honest approach makes it feel like they are a department of our own business!

We have had an excellent working relationship with Melbec for a number of years. They provide a complete service to support our manufacture of cosmetic, detergent and biocidal products. I would have no hesitation in recommending their services and expertise.